Obsidian Gate Press LLC

Refund and Returns Policy

Refund and Returns Policy

Thank you for choosing Obsidian Gate Press LLC. We want you to feel confident when you order from us. This Refund and Returns Policy explains when and how we accept returns, issue refunds, and resolve problems with your order for both physical books and digital products (such as ebooks and downloads).

Last updated: September 2026

1. Eligibility for Returns (Physical Books)

We accept returns for eligible physical books purchased directly from Obsidian Gate Press LLC via our official website. To qualify for a return and potential refund:

  • Returns must be requested within 30 days of the delivery date.
  • The book must be unused, in new or like-new condition, and free from reader wear (no writing, highlighting, dog-eared pages, stains, or odors).
  • The book must be returned with its original packaging (including any dust jacket, slipcase, or special wrapping) and any included promotional materials.
  • A valid proof of purchase (such as your order confirmation email or order number) must be provided.
  • Only items purchased directly from our website are eligible. If you purchased through another retailer (e.g., Amazon, a bookstore, or another online platform), please contact that seller for their refund and returns process.

We reserve the right to reasonably refuse or limit returns if we detect abuse of this policy.

2. Non-Returnable and Non-Refundable Items

Certain items cannot be returned or refunded except where required by applicable law. These rules differ for physical and digital products:

  • Digital products, including ebooks and other downloadable or streaming content, once delivery has been completed.
  • Audiobooks provided in digital format.
  • Opened or used items, including physical books that show signs of use, handling wear, or damage not caused in transit.
  • Gift cards and other stored-value or promotional codes.
  • Clearance, final-sale, or “as is” items, where clearly marked as non-refundable at the time of purchase.
  • Items returned more than 30 days after delivery.

For digital content, if you experience a technical issue (such as a corrupted file or incorrect format), please contact us so we can assist with a replacement file or alternate format where reasonably possible.

3. How to Initiate a Return

To start a return for an eligible physical book, please contact us through the contact form on our website before shipping anything back so we can confirm eligibility and provide instructions.

You can reach us via the contact form at http://www.obsidiangatepress.com or by emailing support@obsidiangatepress.com with the following information:

  • Your full name and contact information.
  • Your order number and date of purchase.
  • The title(s) of the book(s) you wish to return.
  • The reason for the return (for example, ordered by mistake, not as expected, etc.).
  • For damaged or defective items, clear photos of the damage and the packaging.

Once your request is reviewed, we will respond with confirmation of eligibility and provide the appropriate return shipping address and any reference information to include in your package.

4. Shipping Your Return

Unless otherwise instructed, approved returns should be mailed to the return address we provide in our confirmation email. Please do not send any items back without contacting us first.

  • You are responsible for properly packaging the book to prevent damage in transit.
  • We strongly recommend using a trackable shipping service and retaining the receipt or tracking number.
  • Obsidian Gate Press LLC is not responsible for items lost or damaged during return shipping.

Unless the return is due to our error (such as receiving the wrong item) or a defective item, you are responsible for all return shipping costs.

5. Refunds and Processing Time

Once we receive your returned item, we will inspect it to verify its condition and eligibility. We typically complete this review within 3–5 business days of receipt.

If your return is approved, we will process your refund to the original method of payment. Depending on your payment provider and bank, it may take an additional 5–10 business days for the refund to appear on your statement.

Original shipping charges (if any) are non-refundable, unless the return is due to our error or a defective item. If we provide a prepaid label in such cases, your refund may already reflect any adjustments related to return shipping.

If a returned book is received in a condition different from what was described or otherwise not in a resellable state, we may, at our discretion, issue a partial refund or decline the refund. In such instances, we will contact you with details.

6. Late or Missing Refunds

If you have not received a refund after the processing time has passed, please:

  • Check your bank or credit card account again.
  • Contact your credit card company or payment provider; it may take some time before your refund is officially posted.
  • Contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please email us at support@obsidiangatepress.com with your name and order number so we can investigate.

7. Damaged, Defective, or Incorrect Items

We take the quality and condition of our books seriously. If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery using the contact form on our website or by emailing support@obsidiangatepress.com.

  • Include your order number, a description of the issue, and clear photos of the item and packaging.
  • Once we verify the issue, we will offer a full replacement of the item or a full refund of the purchase price, at your choice, unless a different remedy is required by law.
  • For verified damaged, defective, or incorrect items, we will cover reasonable return shipping costs or provide alternative arrangements.

In some cases, we may not require that the damaged or defective item be returned and will communicate that to you in writing if applicable.

8. Digital Content (Ebooks and Downloads)

All sales of digital content (including ebooks, downloadable files, and digital audiobooks) are final once delivery has been completed and the file has been downloaded or otherwise accessed. No refunds are offered for digital purchases after download, except where required by applicable law.

If you are unable to access your ebook or download due to a technical problem (such as a corrupted file, incorrect file type, or download error), please contact us through our website or at support@obsidiangatepress.com within 14 days of purchase. We will work with you to restore access, provide a new download link, or offer the file in a compatible format where possible. If we are unable to resolve a verified technical issue, we may, where required by law, provide a refund.

9. Gifts and Bulk Orders

If a physical book was purchased as a gift and shipped directly to you, any approved refund will typically be issued to the original payment method used by the purchaser. In some cases, and at our discretion, we may provide store credit to the recipient instead.

For bulk or special orders (such as event orders, signed editions, or custom print runs), additional or different terms may apply. Any such terms will be communicated at the time of ordering and will govern in the event of a conflict with this general policy.

10. Your Rights and Our Limitations

This policy is intended to be read alongside any mandatory consumer rights or protections that apply in your jurisdiction. Where those rights provide you with additional protections beyond what is stated here, those protections will remain in full force.

Except where prohibited by law, Obsidian Gate Press LLC’s responsibility for any claim relating to a purchase from our website is limited to the amount you paid for the relevant item.

11. Questions and Contact

If you have any questions about this Refund and Returns Policy, or if you need help with a specific order, please contact us:

We are committed to treating our readers fairly while safeguarding the sustainability of our small press, and we appreciate your understanding and support.